Workshop Description
This comprehensive program is designed for department-level professionals who aim to enhance customer engagement using AI-powered chatbots. This program provides a comprehensive understanding of how chatbots can be integrated into customer service strategies to improve interactions, streamline processes, and increase customer satisfaction.
Participants will explore the potential of AI-driven chatbots to deliver personalized experiences, reduce response times, and optimize customer support. Through practical exercises, real-world examples, and discussions, attendees will learn to advocate for chatbot integration within their departments, aligning these efforts with business goals.
Foster a Culture of Innovation
Create Value
Provide 24/7 customer support and engagement.
Increase Revenue
Lower customer service costs.
Reduce Costs
Boost sales through personalized recommendations.
Eliminate Wastage through Operational Efficiency
Reduce response times and streamline customer interactions.
Who Should Attend?
- Customer Service Managers: Professionals responsible for overseeing customer support teams and seeking to implement AI solutions for better service delivery.
- IT and Customer Experience Coordinators: Staff at the intersection of technology and customer experience who need to understand AI’s role in customer interactions.
- Customer Experience Analysts: Analysts seeking to leverage AI insights to optimize customer service processes and engagement strategies.
Workshop Learning Objectives
PROGRAM OBJECTIVES
- Knowledge Acquisition – Participants will learn about current challenges in customer service and engagement and how chatbots can address these issues effectively.
- Skills Development – Participants will develop skills to design and implement AI chatbots that deliver personalized and efficient customer experiences.
- Application – Participants will apply their understanding of chatbot tools to identify opportunities for improving customer engagement and interaction.
LEARNING OUTCOMES
By the end of the course, participants will be able to:
- Understand how AI-powered chatbots can enhance customer interactions and address key challenges in customer service.
- Utilize AI chatbot insights to enhance customer engagement and improve service delivery.
- Confidently propose chatbot solutions to stakeholders, demonstrating their value in achieving business and customer satisfaction goals.
- Ensure that chatbot-driven improvements support broader organizational strategies and growth.
Workshop Outline
Module 1: Introduction to AI-Powered Chatbots
Module 2: AI Chatbot Technologies and Their Applications
Module 3: Designing Effective Chatbot Experiences
Module 4: Building an Effective Chatbot
Module 5: Aligning Chatbot Strategies with Business Objectives
Module 6: Future Trends in AI-Powered Customer Interaction
Training Methodology
The PORTMAN Education Group
